Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Satisfied or refunded
We hope that our products will give you complete satisfaction. If unfortunately one of them does not meet your expectations, we will reimburse you (excluding postage) without discussion. In this case, please return the product(s) to us in their original packaging, neither worn nor washed within 7 clear days of receipt of the goods. We will refund you in full or replace the problem products according to your instructions, no later than 10 days after receipt.
The customer has, according to the law of a period of retraction of 15 days as from the delivery of the products to return these for exchange or refund, provided that the products are returned in their packing of origin and in perfect condition within 15 days of delivery. Return costs will be the sole responsibility of the customer.